Smart, Real-Time Communication for E-Commerce & Marketplaces
Shoppers who can message sellers instantly are far more likely to complete a purchase. Empower your marketplace with a secure, real-time chat experience and watch engagement soar.
Boost Your E-Commerce Revenue With Smart, Real-Time Communication
Increase order value, deliver personalized support, and boost conversions by engaging shoppers at the peak of their purchase intent. With real-time chat, voice, video, push notifications, and in-app messaging, BoomTalk Live helps you create a secure, seamless, and highly engaging shopping experience that keeps customers coming back.
Step Into the Real-Time Commerce Revolution
Real-time messaging drives real results. Give buyers and sellers instant access to one another and watch your conversions rise while transaction stress drops.
Create a Safe, Well-Moderated Environment
Keep your platform clean and welcoming with powerful access controls. Quickly block or remove spammers and rule-breakers so your users always feel protected and supported.
Personalized Experiences That Drive Loyalty
Reach customers with the right message at the right time. Deliver tailored notifications and use data-driven insights to respond intelligently throughout their shopping journey.
Top-Notch Security for Every Interaction
Give your customers peace of mind with strong security controls, from flexible hosting to two-factor authentication. Easily exchange documents and protect personal data on a fully secure platform.
Boost Conversions & Retention
Win more customers—and keep them—by meeting shoppers exactly where they are. Use real-time engagement and behavior insights to reduce churn and prevent abandoned carts.
Build Customer Loyalty
Be the platform your customers can count on. Engage them with personalized, real-time messages and create meaningful experiences that inspire repeat purchases and lasting loyalty.
Secure Real-Time Chat for Marketplaces—Engage Users, Retain Buyers, and Monetize Conversations
Close More Transactions
Help buyers and sellers connect instantly within your marketplace. Deliver fast support, personalized transaction updates, payment reminders, onboarding messages, and time-sensitive offers—all through seamless real-time communication.
Features Include:
- Real-time chat messaging
- Live and offline messaging support
- Delivery and typing indicators
- User activity and presence status
- Push and in-app notifications (order updates, invoices, receipts, and more)
Keep Customers Longer & Reduce Churn
Deliver memorable customer experiences by adding interactive video and voice communication to your e-commerce or marketplace platform. Respond to inquiries within seconds, build trust faster, and watch your retention rates rise.
Capabilities include:
- 1:1 audio and video calls
- Group audio/video calls (up to 4 participants)
- Recordable conference sessions
- Screen sharing
- High-quality video streaming
Enhanced Live Chat Tools for E-Commerce
Leverage a powerful, embedded chat system to engage customers individually or in groups. Whether you’re running an online store or a large marketplace, BoomTalk Live makes it effortless to communicate, support, and convert users with advanced messaging capabilities.
Features include:
- Group chat
- Public chat rooms
- One-to-one private messaging
- File sharing of all types (images, documents, GIFs, audio, video, and more)
- Dynamic messaging with clickable links and interactive buttons
Secure, Manage, and Protect Your Online Environment
Create a safe and trustworthy digital space for both customers and sellers with advanced user management and data protection tools. BoomTalk Live helps you monitor activity, filter harmful behavior, and safeguard sensitive information through a secure, well-structured backend.
Capabilities include:
- User registration and authentication
- Detection and banning of fraudulent or abusive users
- Protection against unauthorized access to personal data
- Content filtering for inappropriate language and behavior
- Linking message history to user profiles for full transparency
Increase patient satisfaction and strengthen long-term engagement with seamless in-app care.
While you focus on supporting your patients, BoomTalk Live powers the secure, HIPAA-ready telehealth experience that keeps them connected and cared for.
Trusted by Devs & Marketplaces Worldwide
Leading marketplaces and buyer–seller apps rely on our platform to create fast, interactive communication experiences that keep users engaged. Each day, our technology supports millions of real-time messages across businesses around the globe.
Fully Managed, Expertly Supported
BoomTalk™ Live is more than a service—it’s a partnership. We handle every aspect of your deployment, from planning and setup to training and ongoing support. No hassle. No downtime. No finger-pointing.