Pricing
BoomTalk Live
One platform, two straightforward plans.
Branded video, chat and AI-assisted communication, priced per user per month and delivered as a fully managed service by Boom Logic. No per-minute call charges, no metered meeting time, no surprise line items at renewal.
Plans and pricing
Pick a plan. Everything in it is already included.
Both plans carry the whole communication platform – video, chat, scheduling, waiting rooms and your branding. Professional adds the full AI layer on top. Priced per user, per month, on a twelve-month term.
Essentials
$40per user / per month
The complete branded communication platform, for teams that want secure video and chat running under their own name.
- HD one-to-one and group video calls with no participant cap
- Virtual private meeting rooms with branded waiting rooms
- Real-time chat, group chat and secure file sharing
- Appointment scheduling with automated reminders
- Queue management and participant routing to the right person
- Provider, agent and user profiles with role-based access
- One-click join links – no download and no account required
- Web, desktop and mobile access
- Encrypted communication and HIPAA-ready architecture
- Your logo, colours and accent branding throughout
- Boom Logic managed cloud – hosted, patched, monitored and backed up
Professional
$50per user / per month
Everything in Essentials, plus the AI layer that handles intake, note-taking and first-line answers so your team does not have to.
- Everything in Essentials
- Automated AI intake collected before the session starts
- AI transcription with summaries and action points
- AI answer assist that drafts context-aware replies during live chat
- AI-to-human handover that carries the full conversation across
- Smart image capture that reads identity documents, forms and reports
- Electronic signature on documents shared in session
- WhatsApp and Messenger as inbound channels
- Session recording and archiving
- Searchable conversation history and transcripts
- Full white-label – your own domain, sender address and complete theming
- Priority support and a named account contact
Both plans require a minimum of 10 lines per organization on a twelve-month term – counted across your organization as a whole, so you can mix plans as long as the total reaches 10. A seat is a member of your team who signs in. The people you serve – patients, clients, candidates, customers and guests – join free and are never counted against your licence.
A one-time setup fee covers configuration, branding, integration and training, and is quoted once we understand your workflow. Call +1 833-266-6338 or send us your details for a firm number.
In every plan
The whole platform, on both plans.
Nothing here is an add-on and nothing here is metered. Whichever plan you choose, every seat gets the full communication platform from day one.
HD video calling
Secure one-to-one and group calls with high-quality audio and video, for meetings, consultations and live sessions. There is no cap on how many people can join.
Virtual private rooms
Branded, private spaces for each session, with a waiting room that holds people until you are ready for them.
Real-time chat
Secure messaging that works alongside a call or entirely on its own, including group chat, voice notes and read receipts.
Appointment scheduling
Let people book directly through your branded platform, with automated confirmations and reminders that go out under your name.
Queue management
Assign people to the right team member, set priority and manage the flow of a busy session list without anyone getting lost.
Profiles and permissions
Detailed profiles for your team and the people they serve, with role-based access so everyone sees only what they should.
Secure file exchange
Share documents, images and reports inside the session, encrypted in transit and at rest, with a full record of what was sent.
Your brand, end to end
Your logo, colours, domain and sender address on every room, invitation and notification. Nobody sees a third-party product name, including ours.
Fully managed hosting
Every environment runs in the Boom Logic managed cloud. We host it, patch it, monitor it and back it up as part of the monthly price.
Professional plan
The AI layer, included with Professional.
AI runs before, during and after every conversation – gathering information up front, taking the notes while you talk, and drafting the follow-up when you are done. It is part of the Professional seat price, not a separate subscription.
Automated intake
A guided intake conversation collects the details you need before the session starts, so nobody spends the first ten minutes on background questions.
Transcription and summaries
Every session can be transcribed and condensed into a summary with clear action points, ready to review, edit and file.
Answer assist
During a live chat, AI drafts a context-aware reply from your own material. Your team edits and sends, so a person is always the one who answers.
Knowledge bot
Train the assistant on your own documents and policies so routine questions get an accurate answer at any hour without pulling anyone in.
AI-to-human handover
When a conversation needs a person, it moves to a live team member with the full history intact. Nobody has to repeat themselves.
Smart image capture
Photograph an identity document, an insurance card or a completed form and the relevant details are read out and placed into the record.
Access
Three ways people reach you, all at the same price.
How people get into a session is a configuration choice, not a pricing tier. Use one channel or all three.
Inside your site or app
Boom Logic embeds the experience into your existing website, portal or mobile app so it reads as another part of your own product.
A secure one-click link
Send a private link by email or SMS. The recipient joins in a browser with nothing to download and no account to create.
WhatsApp and Messenger
Let conversations start where people already are, with the assistant handling the opening exchange and handing over to your team in the secure platform.
What the price covers
You are buying the people, not just the software.
The monthly seat price is not a download and a login. Boom Logic stands up your environment, runs it, and stays on the end of the phone afterwards.
Hosting and uptime
Your environment runs in our managed cloud. Provisioning, patching, monitoring, backups and availability stay our responsibility rather than becoming another standing job for your IT team.
Configuration and integration
We connect BoomTalk Live to the systems you already run – your records system, scheduling, single sign-on and directory – and we maintain those connections as they change.
Training and support
Onboarding and training for your team at launch, then ongoing support on +1 833-266-6338 and by email, from the same people who built your environment.
BoomTalk Live is one part of what Boom Logic does. If you also need managed IT, cyber security, cloud hosting or business phone service, it can sit on the same agreement with the same support line. See the full range of Boom Logic services.
Onboarding
What the one-time setup fee buys.
Setup is quoted separately from the monthly seats because it depends on how much integration and configuration your workflow needs. This is what it covers.
Scoping
We map how your team works today – who talks to whom, in what order, and what has to be recorded – before anything is configured.
Configuration
Rooms, queues, roles, permissions, scheduling rules and notification templates are built to match that workflow.
Branding
Your logo, palette, domain and sender address are applied everywhere the people you serve will see them.
Integration
We connect the platform to your existing records, scheduling and sign-on systems, and test the flow end to end.
Training and launch
Your team is trained on the live environment, then we go live with support on hand for the first weeks.
NITEP · Nonprofit IT Empowerment Program
Nonprofit budgets, without a nonprofit version of the product.
Clinics, charities, schools, helplines, membership associations and social enterprises all need the same tooling as anyone else, usually with less to spend on it. Through Boom Logic’s Nonprofit IT Empowerment Program, registered nonprofits get BoomTalk Live at 20% off published rates – the same platform, the same support, the same plans.
The 10-line organization minimum and the one-time setup fee apply as normal. Organizations that also take Boom 365: MSSP Pro qualify for a deeper bundled rate of $15 Essentials and $25 Professional per user per month – that rate is conditional on the bundle, and the 20% program discount above is what applies to BoomTalk Live on its own.
Where it runs
One price, every use case.
The plans do not change by industry. What changes is how we configure the workflow, the terminology and the integrations during setup – and that is included in the one-time setup fee.
Healthcare
Virtual visits, patient intake, triage and post-visit summaries, inside an environment built for clinical record keeping.
Telemedicine
Branded consultation rooms with waiting rooms, scheduling and AI note-taking for remote care delivery.
Customer support
Chat and video assistance with instant answers and a clean handover to a live agent when it matters.
HR and recruitment
Screening calls, panel interviews and onboarding sessions run under your own employer brand.
Marketplace
Buyer and seller conversations, live assistance and order support kept inside your own platform.
Education
Virtual classrooms, tutoring, office hours and admissions interviews, delivered under the institution’s name.
Questions
Pricing questions, answered.
How is BoomTalk Live priced?
Per user, per month, on a twelve-month term. Essentials is $40 per user per month and Professional is $50 per user per month, with a 10-line minimum per organization. A one-time setup fee covers configuration, branding, integration and training, and is quoted separately once we understand your workflow.
What counts as a user?
A user is a member of your team who signs in – a clinician, agent, recruiter, tutor, adviser or administrator. The people they serve never need a seat. Patients, clients, candidates, customers, students and guests join free and are not counted against your licence, however many of them there are.
Do you charge per minute or per call?
No. There is no per-minute charge, no metered meeting time and no separate bandwidth line. The seat price is the price, whether that seat runs two calls a month or forty a week.
What is the difference between Essentials and Professional?
Essentials is the complete communication platform – branded video and chat, meeting rooms, waiting rooms, scheduling, queueing, file sharing and managed hosting. Professional adds the AI layer on top: automated intake, transcription and summaries, answer assist, the knowledge bot, AI-to-human handover and smart image capture, plus electronic signature, WhatsApp and Messenger channels, and priority support.
Is there a limit on how many people can join a call?
No. Group calls have no participant cap. You can run a one-to-one consultation, a panel interview, a class or a large group session on the same plan without hitting a seat-count ceiling on the call itself.
Is there a setup fee?
Yes, a one-time fee that covers scoping, configuration, branding, integration with the systems you already run, and training your team before launch. The amount depends on how much integration work your workflow needs, so we quote it after a short scoping conversation rather than publishing a single number.
Can we change plans or add seats later?
Yes. Seats can be added at any point and are billed pro rata for the remainder of the term. Moving from Essentials to Professional can be done at any time. Reductions in seat count take effect at renewal, and the 10-line organization minimum always applies.
Who runs and supports the platform?
Boom Logic does. Every environment runs in our managed cloud, so hosting, patching, monitoring, backups and availability stay our responsibility rather than becoming another standing job for your IT team. Support is on +1 833-266-6338 and by email, from the same people who built your environment.
Is there a discount for nonprofit organisations?
Yes. Registered nonprofits qualify for 20% off published rates through Boom Logic’s Nonprofit IT Empowerment Program, which brings BoomTalk Live to $32 per user per month on Essentials and $40 on Professional. A 10-line organization minimum and the one-time setup fee still apply. Full NITEP details are here.
Get started
Tell us the shape of it, and we will price it properly.
Send us how many seats you need, which plan interests you and what you want the platform to do. We will come back within one working day with a firm monthly figure, a setup quote, a walkthrough of the branded environment, and – if you are a registered nonprofit – your NITEP rate.