Use cases / Telemedicine
See patients anywhere, with the write-up already done when you hang up.
BoomTalk Live is a white-label telehealth platform delivered under your practice’s own brand. It is HIPAA-ready out of the box, patients join without installing anything, and a built-in AI medical assistant handles intake, triage and documentation – so clinicians spend the visit on the patient, not the paperwork.
Built for the way you deliver care
From a solo practice to a hospital network.
Whether you run a single clinic or a multi-site health system, BoomTalk Live adapts to your scale and your workflows instead of forcing new ones on your clinicians.
Hospitals and health systems
A branded, HIPAA-ready telehealth platform that scales across departments and locations, with role-based access separating service lines and a digital front door for patients.
Digital health innovators
Extend your existing product with video consultation, secure messaging and AI documentation through our API, instead of building and certifying that stack yourself.
Clinics, practices and solo providers
A ready-to-use telemedicine app for doctors: appointments, video visits, documentation and follow-ups in one place, live in days rather than after a development project.
The AI medical assistant
AI that works the clinic, from intake to the coded note.
Every BoomTalk Live plan includes the AI layer. It works from your own protocols and documents, keeps clinicians in control, and hands over to a human the moment a conversation needs one.
Automated intake and triage
Patients describe symptoms in their own words before the visit. AI captures the history, structures it and routes the case to the right clinician or queue.
SOAP notes and ICD-10 / CPT codes
Each visit is transcribed and drafted into a structured SOAP note with suggested ICD-10 and CPT codes, ready for the clinician to review, amend and sign.
A knowledge bot on your own content
Point the bot at your care instructions, service descriptions and policies. It answers patient questions from those documents rather than from the open internet.
Appointment FAQs and smart routing
Routine questions about appointments, preparation and coverage are answered automatically, and anything clinical is routed to your team with context attached.
AI consultation summaries
After each visit, AI produces a patient-friendly summary and drafts the follow-up message with next steps, prescriptions to collect and dates to remember.
Image uploads with AI data capture
Patients upload photos, insurance cards and referral letters. AI reads them, extracts the key fields and files them against the right patient record.
The visit journey
From first message to follow-up, in five steps.
Intake
The patient starts from your portal, a one-click link or a chat channel. AI collects symptoms, history and consent before a clinician is involved.
Triage & messaging
The case lands in the right queue. Staff message the patient with the full intake in view, exchange documents and book the visit.
Live visit
Move to secure video in one click. Family, interpreters and specialists can join – there is no participant cap on a visit.
AI documentation
The visit is transcribed into a draft SOAP note with suggested ICD-10 and CPT codes for the clinician to review and sign.
Follow-up
AI drafts the patient summary and follow-up. Reminders go out automatically and the whole thread stays on the patient’s record.
Core capabilities
A complete virtual care platform, under your own brand.
Secure video and chat visits
Video, voice and messaging between clinicians, patients and care teams run through one encrypted, branded platform instead of a consumer meeting tool.
- One-to-one video visits for consultations, follow-ups and post-op checks
- Group sessions with no fixed participant limit, so family members, interpreters and specialists can join
- Secure messaging before and after the visit, retained on the patient thread
- Screen sharing for results, imaging and care plans
- Recordable sessions where your policies require it
AI intake, built for provider and patient
Patients get a guided, plain-language intake experience. Clinicians get a structured history and a triaged queue before the visit starts.
- Conversational symptom collection in the patient’s own words
- Structured intake summary attached to the case before pickup
- Routing rules that send each case to the right clinician or service line
- AI-to-human handover with full history the moment a conversation needs a person
- Consent and screening forms completed inside the same thread
Waiting rooms, scheduling and queues
Patient flow is managed the way a physical clinic manages its front desk – visible queues, booked slots and automatic reminders that cut no-shows.
- Private virtual waiting rooms with each patient’s place visible to staff
- Patient self-booking tied to real clinician availability
- Automated email and SMS reminders for appointments and follow-ups
- Walk-in style drop-in queues alongside scheduled visits
- Clinician and patient profiles with the history attached to each
Documents, e-signatures and records
Consent forms, referrals, results and invoices move through the same encrypted thread as the conversation about them, and the record is always exportable.
- Secure document sharing between patients and clinicians
- E-signatures for consent, intake and treatment agreements
- Threaded history retained per patient across the whole relationship
- Searchable archive across chat, files and AI visit summaries
- API integration so notes and outcomes land in your EHR or EMR
How patients reach you
Three ways into a visit, none of them a download.
Your portal, website or app
Embed BoomTalk Live in your patient portal or site. It carries your name, your colours and your domain – ideal for patients who want scheduling and records in one place.
A secure one-click link
Send a private visit link by email or SMS – no login required. Perfect for follow-ups, post-op checks and one-time visits where speed and simplicity matter.
WhatsApp and Messenger
Patients start on the apps they already use. AI answers symptom and appointment questions there, then moves the conversation into a secure, encrypted session.
Where it runs
Designed for every healthcare setting.
Telemedicine clinics
AI intake, video consults and automatic documentation for practices that deliver most of their care virtually.
Hospitals and outpatient care
A digital front door with AI intake and EHR integration, so virtual visits feed the same record as everything else.
Behavioral health
Guided assessments, secure therapist handoff and a private, judgment-free way for patients to start the conversation.
Home health and post-op
Symptom reporting, photo uploads and virtual follow-ups that catch problems before they become readmissions.
Patient education and support
24/7 answers to health FAQs and care-plan questions from your own trusted content, with a clear path to a human.
Coaching and wellness programs
Virtual coaching sessions, progress check-ins and ongoing client support inside one branded space.
Security & compliance
HIPAA-ready by design, with the evidence to prove it.
Patient data carries duties a consumer meeting tool was never designed to meet. BoomTalk Live is built and operated for HIPAA-aligned deployments, and Boom Logic stands behind it with a Business Associate Agreement.
Encrypted in transit and at rest
Visits, messages and uploaded documents are encrypted on the wire and in storage.
Business Associate Agreement
Boom Logic signs a BAA with covered entities, so your compliance position is contractual, not implied.
Role-based access control
Staff see only the patients and records their role requires. Access is granted, reviewed and revoked centrally.
Audit logs
Access and activity are logged, and visit records can be exported when an audit or a complaint requires evidence.
High availability and disaster recovery
The platform runs with redundancy and a tested recovery plan, because a clinic cannot reschedule around an outage.
SOC 2 aligned operations
Boom Logic operates the service under SOC 2 aligned controls, documented for your procurement and governance reviews.
Enterprise services
Boom Logic does the work your IT team does not have time for.
BoomTalk Live is delivered and supported by Boom Logic, a managed services provider that works with healthcare organizations every day. The platform is one part of what we can take off your plate.
Clinical workflow customization
Branding, intake design, routing rules and EHR integrations shaped around how your clinicians actually work, delivered by our team.
Deployment and managed cloud
BoomTalk Live runs on Boom Logic managed cloud. We size it, run it, patch it and monitor it, and you get one accountable provider instead of a support portal.
System integration
Secure API connections to your EHR, CRM, directory and identity provider, plus the wider healthcare IT and security work your organization needs.
Plans
Straightforward per-user pricing, with no per-minute surprises.
Both plans are billed per user on a 12-month term with a five-user minimum. You licence the clinicians and staff who deliver care – not the patients they see, and not the minutes they spend seeing them.
NITEP · Nonprofit pricing
Nonprofit clinics and community health organizations take 20% off every seat.
Boom Logic runs the Nonprofit IT Empowerment Program for registered nonprofits, including community health centers, FQHCs, free and charitable clinics, hospices and behavioral health organizations. Enrolled nonprofits take 20% off every BoomTalk Live seat.
NITEP rates require enrolment in the program and the 10-line organization minimum, and the one-time setup fee applies. Nonprofits who also run Boom 365: MSSP Pro qualify for deeper BoomTalk Live pricing again, alongside 20% off MSSP Pro and managed cloud hosting through pooled purchasing.
Questions
Frequently asked by clinical and practice teams.
Do patients need an account or an app to join a visit?
No. Patients join from a secure one-click link sent by email or SMS, straight from the browser. There is no account to create and nothing to install. You can also embed BoomTalk Live in your own patient portal, website or app so visits start from a place patients already know, and patients can even begin a conversation on WhatsApp or Messenger before moving into a secure session.
Is there a limit on how many people can join a video visit?
No. BoomTalk Live group sessions have no fixed participant cap, so a family member, an interpreter, a specialist and a care coordinator can all join the same visit. Any four-participant limit you may have seen quoted elsewhere for similar technology does not apply to BoomTalk Live.
Is BoomTalk Live HIPAA-compliant, and do you sign a BAA?
BoomTalk Live is operated for HIPAA-aligned deployments: sessions, messages and documents are encrypted in transit and at rest, access is role-based, and activity is logged for audit. Boom Logic signs a Business Associate Agreement (BAA) with covered entities, and our SOC 2 aligned operating practices are documented for your compliance and procurement reviews.
Can BoomTalk Live connect to our EHR or EMR?
Yes. BoomTalk Live exposes an API for integration with EHR and EMR systems, CRMs, scheduling tools and identity providers, so intake data, transcripts, AI summaries and coded notes land in the record your clinicians already work in. Boom Logic’s integration team carries out that work as part of your rollout.
What does the AI actually do during a clinical visit?
Before the visit, AI collects the patient’s reason for the visit and symptoms, and routes the case. During and after the visit, it transcribes the consultation, drafts a structured SOAP note and suggests ICD-10 and CPT codes for the clinician to review. It can also answer routine appointment questions from your own protocols and hand any clinical or sensitive conversation to a named member of staff with the full history attached. Clinicians always review and approve what goes on the record.
Do you offer a discount for nonprofit healthcare organizations?
Yes. Registered nonprofits, including community health centers, FQHCs, free and charitable clinics, hospices and behavioral health organizations, can enrol in the Boom Logic Nonprofit IT Empowerment Program and take 20% off BoomTalk Live. That brings Essentials to $32 per user per month and Professional to $40, with a one-time setup of $1,000 and the 10-line organization minimum. Nonprofits who also run Boom 365: MSSP Pro qualify for deeper BoomTalk Live pricing again, plus 20% off MSSP Pro and managed cloud hosting.
Who runs the platform – do we need to host anything?
Nothing runs on your infrastructure. BoomTalk Live is delivered on Boom Logic managed cloud, and Boom Logic operates, patches, monitors and supports it end to end under the same controls it applies to its healthcare IT clients. Your team gets a working telehealth platform and one accountable provider rather than another server to maintain.
Get started
Tell us how you practise, and we will price it.
Send us a few details about your practice and how many clinicians and staff would need a seat. We will come back within one working day with pricing, a walkthrough of the HIPAA-ready setup, and – if you are a registered nonprofit – your NITEP rate.