Industry / Healthcare
Telemedicine, handled end to end. Video visits, encrypted chat, and AI notes in one platform.
Deliver virtual consultations, patient communication, and care-team coordination over encrypted video, voice, and messaging – on a HIPAA-ready platform deployed, secured, and supported by Boom Logic.
Virtual Care / End To End
Bring doctors and patients together. From anywhere, on any device.
Secure virtual visits, in-app scheduling, follow-up messaging, and fast access to patient context. BoomTalk Live helps providers run productive, reassuring telehealth encounters over real-time chat, voice, and video – cutting wait times, tightening workflow, and giving patients more flexibility in how they receive care.
Why Care Teams Choose It
Six things that change in the first week. Without adding another vendor.
One platform replaces the patchwork of messaging, video, and scheduling tools most practices are paying for separately.
One platform, one bill
Stop paying for separate messaging, video, and scheduling services. Patient interactions live in one place, at one predictable per-user cost.
Stronger patient relationships
Real human connection over secure chat, voice, and video – so patients know their provider is reachable when care is needed.
In-app appointment booking
Built-in scheduling, secure messaging, and video in one flow, so providers can track progress and coordinate follow-ups as part of ongoing care.
A more personal experience
Timely notifications for results and medication reminders, plus secure file sharing to review symptoms and explain diagnoses.
Protected patient information
Encryption, access controls, and audit logging across every message, call, and file – built around HIPAA-ready requirements.
Streamlined patient management
Case records linked to profiles and retrievable in seconds, with tools to monitor activity, block access, or remove accounts.
Messaging
Real-time messaging that keeps patients connected. Live or offline.
With remote care now standard, clear and timely communication is essential. BoomTalk Live provides secure, real-time messaging that keeps patients informed and engaged across the whole care journey.
- Secure instant messaging
- Live and offline conversations
- Delivery receipts and typing indicators
- Patient availability and status updates
- Notifications for results, reminders, and appointments
Audio & Video
Clear, reliable audio and video for better virtual care. One-to-one or full conference.
From pre-appointment screening to follow-up consultation, care teams get a straightforward way to connect with patients and colleagues over secure, high-quality audio and video.
- Private 1:1 audio and video visits
- Multi-participant group consultations
- Full audio and video conference sessions
- Screen sharing for collaborative care
- Smooth high-definition streaming
Secure Chat
Chat that makes remote care feel personal. For patients and for staff.
Help patients feel supported and give staff the tools to communicate without friction. HIPAA-ready messaging keeps conversations safe, organized, and easy to find later.
- Private 1:1 messaging
- Group discussions for care teams
- Public channels when they are useful
- File sharing for photos, documents, video, and voice notes
- Interactive messages with links and buttons
Access Control
Secure, streamlined user management. Identity, access, and audit.
Healthcare organizations keep complete control over user access, privacy, and identity – maintaining a safe environment for practitioners and patients alike.
- Integrate with your existing authentication system
- Secure registration and login
- Activity monitoring and blocking of unauthorized users
- Strict data access controls
- Appointment scheduling management
- Results, prescriptions, and documents over encrypted channels
- Patient records linked to user profiles for fast retrieval
Security & Compliance
HIPAA-Ready Architecture
Built for the data you are accountable for. Reviewed before you commit.
BoomTalk Live is engineered around HIPAA-ready requirements and operated by Boom Logic on infrastructure we run ourselves. Before anything goes live, we walk your compliance lead through the architecture, the controls, and the paperwork.
Encryption in transit and at rest
Every message, call, and shared file is encrypted end to end in transit and protected at rest.
Identity and access controls
Role-based access, integration with your existing authentication, and enforcement of least-privilege data access.
Audit logging and monitoring
Activity is logged and auditable, and the platform is monitored around the clock by the team that operates it.
Business associate agreements
BAAs are available as part of a compliant deployment, reviewed alongside your legal and compliance stakeholders.
The Patient Journey
Every touchpoint, from booking to follow-up. One platform, one record, no handoffs.
A telehealth encounter is more than a video call. BoomTalk Live carries the patient from intake through documentation without dropping them into a second system along the way.
AI Intake
Structured symptom and history collection before the appointment starts.
Secure Messaging
Encrypted questions and answers between patient and care team.
Video Visit
The live consultation, on any device, with no download required.
AI Summary
Transcription, SOAP note drafting, and ICD-10 and CPT suggestions.
Follow-Up
Care coordination, reminders, and documents through the same thread.
Clinical Workflow
The operational layer around the visit. Scheduling, queueing, documents, and identity.
The parts of virtual care that decide whether a clinic actually saves time – patient flow, paperwork, and the systems you already run.
Virtual waiting rooms and queue management
Patients wait in a branded, private room. Staff assign them to the right provider, set priority, and manage flow across the schedule.
Smart scheduling and self-booking
Patients book their own appointments through your branded portal, with automated email and SMS reminders that cut no-shows.
Document sharing and e-signatures
Consent forms, intake paperwork, results, and referrals – uploaded, exchanged, and signed inside the encrypted session.
Provider and patient profiles
Detailed profiles for clinicians and care teams, with case history linked to the record and retrievable in seconds.
EHR, EMR, and CRM integration
Connect the platform to the systems you already run so consultations, notes, and documents land where your staff expect them.
Fully managed by Boom Logic
No servers to run and no vendor to chase. We deploy it, secure it, monitor it around the clock, and support your team directly.
AI Medical Assistant
AI that works before, during, and after the visit. Clinicians approve everything.
On the Professional plan, the AI medical assistant absorbs the documentation load that keeps providers at their desks after hours. Nothing reaches the record until a clinician signs off.
AI patient intake and triage
Symptoms, history, and reason for visit collected and structured before the appointment, so the consultation starts informed.
SOAP notes, ICD-10 and CPT
Consultations are transcribed and drafted into SOAP notes, with suggested ICD-10 and CPT codes ready for clinician review.
Knowledge bot trained on your data
Answer patient questions from your own protocols, policies, and care plans instead of generic internet content.
Appointment FAQs and smart routing
Routine scheduling and coverage questions are handled automatically, and anything clinical is routed to the right human.
Consultation summaries and follow-ups
Post-visit summaries and follow-up messages drafted automatically, so nothing depends on someone remembering to write it up.
Image upload with automatic data capture
Patients photograph an insurance card, referral, or form and the AI extracts the details instead of staff rekeying them.
Patient Access
Meet patients where they already are. No app store, no new password.
The fastest way to lose a patient is to make them install something. BoomTalk Live gives you three ways in, all landing in the same encrypted, branded session.
Your patient portal or app
Embed virtual care directly in the portal, website, or mobile app patients already use for scheduling and records.
Secure one-click links
Send a private consultation link by email or SMS. No login and no download – ideal for post-op checks and one-time visits.
Messaging channels
Patients start on WhatsApp or Messenger with the AI assistant for symptom checks and FAQs, then hand off into a secure encrypted session.
Care Settings
Built for how your service actually delivers care. From solo practice to health system.
The same platform, configured around the workflow of the setting it runs in.
Telemedicine clinics
Intake, video consults, and automatic documentation end to end.
Hospitals and outpatient care
A digital front door with AI intake and EHR integration across departments.
Behavioral and mental health
Guided assessments, private sessions, and secure therapist handoff.
Home health and post-op
Symptom reporting and virtual follow-ups between in-person visits.
Patient education and support
Round-the-clock health FAQs, care-plan guidance, and trusted information.
Coaching and wellness programs
Virtual sessions, progress check-ins, and ongoing client engagement.
Pricing
Two plans. Five-user minimum, twelve-month term.
Essentials covers HD video visits, virtual waiting rooms, secure chat, scheduling, and file sharing. Professional adds the AI layer – transcription, SOAP note drafting, ICD-10 and CPT suggestions, smart replies – plus full white-label branding.
Explore Further
The same platform, other teams. Healthcare first, everyone else next.
Telemedicine Use Cases
How virtual visits, triage, and follow-up care run day to day inside BoomTalk Live.
Customer Support
Face-to-face support sessions with AI smart replies and searchable conversation history.
HR and Recruitment
Structured video interviews with AI transcripts and summaries for every candidate.
Plans and Pricing
Full feature comparison for Essentials and Professional, with terms and what is included.
NITEP · Nonprofit pricing
Community health centers and nonprofit clinics take 20% off every seat.
Boom Logic runs the Nonprofit IT Empowerment Program for registered nonprofits, including community health centers, FQHCs, free and charitable clinics, hospices, behavioral health nonprofits and nonprofit hospital systems. Enrolled organizations take 20% off every BoomTalk Live seat.
NITEP rates require enrolment in the program and the 10-line organization minimum, and the one-time setup fee applies. Nonprofits who also run Boom 365: MSSP Pro qualify for deeper BoomTalk Live pricing again, alongside 20% off MSSP Pro and managed cloud hosting through pooled purchasing.
Questions
What healthcare teams ask first.
Is BoomTalk Live HIPAA compliant?
BoomTalk Live is built on a HIPAA-ready architecture with encryption in transit and at rest, identity management, access controls, and audit logging. Boom Logic supports compliant deployments and business associate agreements, and monitors the platform around the clock.
Can we sign a BAA?
Yes. A business associate agreement is available as part of a compliant deployment. We review it alongside your legal and compliance stakeholders before launch.
Does it work with our EHR?
Tell us which EHR or EMR you run and we will map the integration during scoping. BoomTalk Live also integrates with your existing authentication system so staff keep one set of credentials.
What does the AI actually do?
On the Professional plan, AI transcribes every call and session, drafts SOAP notes and summaries, suggests ICD-10 and CPT codes, powers smart replies in chat, and generates follow-ups – cutting the time providers spend on documentation. Clinicians review and approve everything before it reaches the record.
How is BoomTalk Live billed?
Both plans are billed per user, per month, with a 10-line organization minimum and a 12-month term. Essentials is $40 per user and Professional is $50 per user.
How quickly can a practice launch?
Because Boom Logic manages the deployment, most teams go live in weeks, not months, with setup, training, and support handled for you.
How do patients join a visit?
Whatever is easiest for the patient. You can embed BoomTalk Live in your own patient portal or app, send a secure one-click link by email or SMS that opens directly in their browser with no account to create and no app to download, or let them start on WhatsApp or Messenger and have the AI assistant hand them into a private, encrypted session with your care team. Older and less technical patients tend to do best with the emailed link.
Do you offer a discount for nonprofit clinics and health centers?
Yes. Registered nonprofits, including community health centers, FQHCs, free and charitable clinics, hospices and nonprofit hospital systems, can enrol in the Boom Logic Nonprofit IT Empowerment Program and take 20% off BoomTalk Live. That brings Essentials to $32 per user per month and Professional to $40, with a one-time setup of $1,000 and the 10-line organization minimum. Nonprofits who also run Boom 365: MSSP Pro qualify for deeper BoomTalk Live pricing again, plus 20% off MSSP Pro and managed cloud hosting.
Get Started
Get BoomTalk™ Live for your practice.
Tell us about your care setting and team size and we will put together a tailored quote – HIPAA-ready telehealth with AI documentation, deployed and supported by Boom Logic.